Policies

Policies:

• All rooms are double occupancy with maximum of two (2) people per room. Children & infants count towards occupancy.
• A deposit equal to 1-night stay is collected when your reservation is made. Balance is charged to card on file 7 days prior to arrival and your stay becomes non-refundable.
• Guests may cancel up to 7 days prior to arrival with a $50 cancellation fee per room. Refunds are issued by check and mailed to the address on file.
• 2−night minimum on most weekends throughout the year. One night weekend stays may be available in our online reservation system based on how other reservations have been booked, and are non-refundable.
• 3-night minimum on holidays, events, and holiday weekends, including Memorial Day, 4th of July, Crab Slam (August), Labor Day, Columbus Day.
• Weekend one-night stays (Friday & Saturday), holidays (New Year’s Eve & Day, Valentines, Presidents Day Weekend, Memorial Day Weekend, Fourth of July, Labor Day Weekend, Columbus Day Weekend, Thanksgiving, Christmas Eve & Day), festival/special events (Garden Tour, Crab Slam, Between the Waters Bike Tour) are non-refundable. If you are unsure if a date falls in one of these categories, please call us at 757-331-3133 prior to booking.
• We collect 12.3% tax (6.3% VA state tax and 6% Occupancy tax) plus $1 lodging fee per night, in addition to the daily rate.
• Arrival/check-in time is 4 pm to 6 pm.
• Late arrival (after 6 pm) is never an issue, and is by self check-in. Guests will receive a text on day of arrival with self check-in instructions.
• All guests may opt for self-check-in. Just let us know this is your preferred method.
• Earlier check-in is offered for a non-refundable fee of $25/hour, up to 3 hours (1 pm) and must be scheduled prior to day of arrival.
• Check−out is by 11 am.
• Housekeeping is by guest request. Please let us know during breakfast if you would like a room refresh.
• Full, hot breakfast is included with most room rates, and is served by reservation from 7:30 am to 10 am at individual tables in our Dining Room. We offer a full breakfast menu with a variety of choices. Guests place orders the evening before, as well as schedule a seating. Seatings are first-come, first served, and times may be limited based on how many guests are in-house and what seatings have already been selected. If you require a specific time, please let us know before arrival.
• Early coffee is available starting at 7 am by pre-order the day before. A tray will be placed outside your room at the scheduled time – we do not knock just in case you are still sleeping, but you can know the tray will be there as requested.
• We are a 100% smoke free property, including our parking lot and all outside areas. This includes e-cigarettes and vaping. There is a minimum $300 cleaning fee per incident (inside or outside). Guests will be asked to leave and will be responsible for damages or fines incurred for smoking on premise. There will be no refund for early departure.
• Burning of candles or incense within the inn is prohibited.
• We are unable to accommodate guest pets. The innkeepers have three indoor−only cats (Jett, Fritz, and Beanie) who do not have access to guest rooms, but are in common areas.
• Damages or missing items are the responsibility of the guest(s). Anything beyond “normal wear and tear” in which repairs, a cleaning service, or replacement are required will be charged to the credit card on file. We understand that accidents happen and ask that you notify us prior to your departure of any spills or damage so we may address these situations immediately to avoid charges to you.
• We have seen a significant increase in guests using self tanner and/or tinted body lotions/products. These stain and damage our white linens and are very difficult to clean. We do our best to remove the stains, but when this cannot be done, guests will be charged for replacement. Replacement cost for a complete set of bed linens is approximately $850 and a complete set of towels is approximately $250. The guest’s credit card on file will be charged for items damaged, shipping & handling of replacement items, and 10% to cover staff time for cleaning. Damaged items will be mailed to the guest, should they choose, at no additional cost.